Refund policy

Returns, Refunds, Cancellations & Exchanges

We aim to ensure customer satisfaction. We reserve the right to refuse any return, refund, cancellation, or exchange request that does not comply with this Policy.

A) Unopened Product Condition

Within 7 days from the date of delivery, products are eligible for return or exchange provided that:

  • The product box or packaging is unopened, undamaged, and untampered
  • No breakage, tearing, deformation, or any form of damage is present
  • The product is returned in its original packaging, along with the invoice, order number, and a written note explaining the reason for return/exchange

B) Opened Product Condition

We only accept returns or exchanges if the product packaging has been opened and the product has a manufacturing defect or production error caused by us.

C) Incorrect Order / Customer Responsibility

Before placing an order, the customer confirms that they have reviewed all product details, pricing, payment method, and delivery information.

  • For products that are correctly delivered, free from defects, or purchased incorrectly due to customer selection, the return or exchange shipping cost will be borne by the customer.
  • If the return or exchange is due to a manufacturing defect, incorrect item shipped, or an error on our part, all return shipping costs will be borne by us.

D) Personalized Products

Custom-made and personalized products, including but not limited to ring size adjustments, engraved items, or any product manufactured specifically according to customer request, are non-returnable and non-exchangeable.

This includes situations where the product has been produced based on:

  • Custom ring sizes
  • Personal engraving or design requests
  • Any modification requested by the customer prior to production

Returns or exchanges are only accepted in cases where the product has a manufacturing defect or production error caused by us.

E) Packaging Responsibility

Customers are responsible for ensuring that returned or exchanged items are properly packaged.

  • Items must be securely packed to prevent damage during shipping
  • Products with missing parts, damaged boxes, or incomplete accessories may be rejected from the return/exchange process and sent back to the customer

F) Promotional Items

Any complimentary or promotional gift items included with a purchase must also be returned when processing a return or exchange. Otherwise, the return/exchange request may be declined.

G) Personal Use & Hygiene Products

Products that come into direct contact with the body are subject to hygiene regulations.

If the packaging has been opened, returns or exchanges are not accepted unless the product has a manufacturing defect.

H) Refund Process

Refunds are issued via the original payment method used at checkout.
Once returned items are received and inspected: 

  • Credit card refunds will be processed within 21 business days.
  • Bank transfer refunds will be processed within 14 business days.

If the order is older than 14 days, IBAN details may be requested for refund processing.

If an order status is updated to “Cancelled”, the full amount will be refunded to the original payment method.

For installment payments, refund amounts may be reflected as monthly credit balances depending on your bank’s processing time.

Refund processing times are estimates and may be delayed due to banks, payment providers, public holidays, or circumstances beyond our reasonable control.

I) Cancellation Policy

You may request to cancel your order by contacting us within 24 hours of placing your order.

  • If your order has not yet been handed over to the shipping carrier, it will be cancelled as soon as possible. If the cancellation is successful, the full amount will be refunded to your original payment method in accordance with our Refund Policy.
  • If your order has already been handed over to the shipping carrier but has not yet been delivered, please refuse the delivery when the package arrives and inform the courier that you wish to cancel your order. Once the package has been returned to us, your cancellation request will be completed and your refund will be issued in accordance with our Refund Policy.
  • If you have already accepted the delivery, the order can no longer be cancelled. In this case, you will need to initiate a return in accordance with our Return Policy.

J) Exchange Process

Once the returned item is received and approved:

  • If the requested replacement product is in stock, a replacement will be shipped within 7–10 business days to the original delivery address

  • If the requested replacement product is unavailable:
    • A full refund; or
    • An exchange for an equivalent or higher-value product by paying the applicable price difference.