Terms of Usage

1. General Information

This website is operated by KISWAH Q JEWELLERY AND PERFUMES, a business registered in Qatar. Throughout the site, the terms “we”, “us” and “our” refer to KISWAH Q JEWELLERY AND PERFUMES.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under supervision of a parent or guardian.
  • You are legally capable of entering into a binding agreement.

3. Products

We specialize in the sale of:

  • Gold & Silver Jewelry (necklaces, bracelets, rings, earrings, prayer beads/tasbih)
  • Fragrances (spray perfumes, oil perfumes, essence extracts, incense/bakhoor)

All product descriptions, images, and prices are provided as accurately as possible. However, slight variations may occur due to handmade craftsmanship, lighting, or natural product characteristics.

4. Pricing and Payment

  • We would like to inform our customers that no credit card information is stored or processed within our website database.
  • All prices are displayed in QAR (and may be shown in other currencies depending on the customer’s location or payment method).
  • We reserve the right to update prices at any time without prior notice.
  • Payments are processed through secure third-party payment providers.
  • We are not responsible for delays or failures caused by payment service providers.

5. Shipping, Customs & Import Duties

  • Delivery times are estimates and may vary depending on destination and courier services.
  • Shipping costs are calculated and displayed at checkout.

Important:

  • All customs duties, import taxes, and local clearance fees (if applicable) are the responsibility of the customer.
  • We are not responsible for delays caused by customs inspections or regulatory procedures in the destination country.

6. Returns & Refunds

We aim to ensure customer satisfaction.

A) Unopened Product Condition

Within 14 (fourteen) calendar days from the date of delivery, products may be returned or exchanged provided that:

    • The product box or packaging is unopened, undamaged, and untampered
    • No breakage, tearing, deformation, or any form of damage is present
    • The product is returned in its original packaging, along with the invoice, order number, and a written note explaining the reason for return/exchange

B) Opened Product Condition

If the product packaging has been opened:

    • The item must still be unused, undamaged, and in resellable condition
    • The product must not be consumable or have lost its resale value
    • All original packaging, accessories, invoice, order number, and a return/exchange note must be included in full

Products that are incomplete, damaged, or not in resellable condition will not be accepted for return or exchange.

C) Incorrect Order / Customer Responsibility

Before placing an order, the customer confirms that they have reviewed all product details, pricing, payment method, and delivery information.

For products that are correctly delivered, free from defects, or purchased incorrectly due to customer selection, the return or exchange shipping cost will be borne by the customer.

    D) Personalized Products

    Custom-made and personalized products, including but not limited to ring size adjustments, engraved items, or any product manufactured specifically according to customer request, are non-returnable and non-exchangeable.

    This includes situations where the product has been produced based on:

      • Custom ring sizes
      • Personal engraving or design requests
      • Any modification requested by the customer prior to production

    Returns or exchanges are only accepted in cases where the product has a manufacturing defect or production error caused by us.

    E) Packaging Responsibility

    Customers are responsible for ensuring that returned or exchanged items are properly packaged.

      • Items must be securely packed to prevent damage during shipping
      • Products with missing parts, damaged boxes, or incomplete accessories may be rejected from the return/exchange process and sent back to the customer

    F) Promotional Items

    Any complimentary or promotional gift items included with a purchase must also be returned when processing a return or exchange. Otherwise, the return/exchange request may be declined.

    G) Personal Use & Hygiene Products

    Products that come into direct contact with the body are subject to hygiene regulations.

    If the packaging has been opened, returns or exchanges are not accepted unless the product has a manufacturing defect.

    H) Refund Process

    Once returned items are received and inspected:

      • Refunds will be processed within 14 business days
      • Refunds are issued via the original payment method used at checkout

        If the order is older than 1 year, IBAN details may be requested for refund processing.

        If an order status is updated to “Cancelled”, the full amount will be refunded to the original payment method.

        For installment payments, refund amounts may be reflected as monthly credit balances depending on your bank’s processing time.

        Refund processing times may vary depending on the customer’s bank or payment provider.

    I) Exchange Process

    Once the returned item is received and approved:

      • If the product is in stock, a replacement will be shipped within 7–10 business days to the original delivery address
      • If the product is unavailable:
        • A full refund will be issued, OR
        • The product may be exchanged for an equivalent or higher-value item upon payment of the price difference

    7. Fragrance & Jewelry Product Notes

    • Perfumes (including spray perfumes, oil perfumes, and incense products) may vary slightly in scent due to batch production and natural ingredients.
    • Jewelry items made of gold or silver may include natural variations in weight, engraving, or finish.
    • Customers are advised to review product details carefully before purchase.

    8. User Accounts

    If you create an account:

    • You are responsible for maintaining the confidentiality of your login credentials.
    • You agree to provide accurate and up-to-date information.
    • We may suspend accounts in cases of misuse, fraud, or suspicious activity.

    9. Prohibited Activities

    You agree not to use our website for:

    • Illegal or fraudulent activities
    • Attempting to interfere with website security or functionality
    • Unauthorized use of our content or intellectual property

    10. Intellectual Property

    All content on this website, including logos, product images, text, and branding, belongs to KISWAH Q JEWELLERY AND PERFUMES and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

    11. Limitation of Liability

    To the fullest extent permitted by law:

    • We are not responsible for indirect, incidental, or consequential damages
    • We do not guarantee uninterrupted or error-free access to the website
    • Use of the website and products is at your own discretion and risk
    • We reserve the right to refuse or cancel any order in cases of suspected fraud, payment issues, or violation of these Terms.

    12. Governing Law

    These Terms are governed by the laws of the State of Qatar. Any disputes shall be handled under the jurisdiction of Qatari courts.

    13. Contact Us

    If you have any questions about these Terms, you can contact us:

    Email: doha@kiswahjewellery.com
    Address: 615 Al Shamal Road, Umm Salal Muhammed, Qatar